IoT Engineer

Références : IoT/Eng/4923

Function :

·         Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM[1] , applications…

·         Determine proper escalation for problems he cannot solve, sets priority

·         Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset

·         Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners

·         Ensures documentation is up-to-date

·         Participates and/or manages technical evolutions and projects

·         Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions

·         Solves issues in his domain when escalated by Level 1; log all request/incident updates in the ticketing tool

·         Train users

Profile:

·         IT or Industrial Engineer

·         Pragmatic, analytical and problem solving skills

·         A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders

·         Curious and creative, autonomous and dynamic

·         Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies

·         Technical skills and first experience in OBC / IoT / M2M considered as an asset

·         Fluent in English and French (German are a plus)

·         Technical skills in programming is a real plus (python, javascript, SQL, …)

Additional information:

• Start: ASAP
• Contract: Permanent
• Work Place: Rodange, Luxembourg